Champion client success and drive creative excellence.

Join our creative powerhouse and play a pivotal role in delivering standout campaigns that connect and inspire.  

The successful candidate will lead initiatives to enhance customer satisfaction and loyalty while aligning customer-centric strategies with business objectives. This role focuses on analysing customer feedback, optimizing touchpoints, and driving cross-functional collaboration to deliver exceptional customer experiences.

 

Key Responsibilities

• Act as the primary advisor and main point of contact for clients, ensuring their communication needs are met.
• Challenge clients on their marketing tactics and strategy, leveraging personal expertise and knowledge to promote a consumer-focused approach.
• Collaborate closely with the Strategist to define the communication strategy.
• Lead and oversee the planning and execution of campaigns, ensuring alignment with client expectations budget and deadlines.
• Assess and analyse customer journeys to identify key pain points, implementing strategies and improvements across all touchpoints.
• Act as a customer advocate, driving customer-focused strategies within the organization
• Develop and present detailed proposals, reports, and actionable recommendations to clients and stakeholders.
• Collaborate with internal teams, including Creative, Digital, Media & PR to ensure smooth service delivery.
• Implement initiatives to improve customer onboarding processes and long-term satisfaction.
• Stay ahead of industry trends, integrating new insights and technologies into customer experience strategies
• Guide team members, fostering a culture of excellence in customer experience practices
• Manage escalated client concerns with a proactive approach, ensuring timely and effective solutions

 

Job Specifications:

• Bachelor’s degree in any field (Business, Marketing or a related field will be considered an advantage).
• 4-8 years of experience in customer experience management, account management, communications or a related field.
• Proven track record in managing client relationships and delivering successful projects.
• Excellent verbal and written communication skills in Greek and English
• Strong communication, negotiation, and presentation skills.
• Analytical mindset with the ability to interpret data and translate insights into actionable strategies.
• Excellent organizational skills and attention to detail, with the ability to manage multiple priorities effectively.
• Leadership and mentoring skills to guide team members and promote team collaboration.
• Ability to manage complex projects.
• Resilience under pressure and adaptability in a fast-paced environment

 

Why Join Us?

This is an exciting opportunity to take the lead in shaping customer satisfaction, foster loyalty and align customer-focused strategies with overarching business goals. You will play a pivotal role in analysing customer feedback, optimising customer touchpoints and driving collaboration across department to deliver exceptional experiences.

 

 

If you are interested in this position please submit your CV below. All applications will be treated in the strictest confidence.

Full Name *

Your Email *

Phone Number *

Attach a File *
Accepted file formats .doc,.docx,.pdf

By submitting the form, you are consenting to partners.com.cy to hold and process your personal data for recruiting purposes for the position you are applying.

Drive growth, build relationships, and deliver excellence.

Join our team as a Customer Experience Executive and take your career to the next level!

This role is designed for someone passionate about customer satisfaction and business growth with a strong focus on understanding client needs and fostering seamless communication between clients and internal teams. As a member of our Customer Experience team, you will work directly with the Customer Experience Director to coordinate, lead, and implement communication strategies that drive success.  

 

Key Responsibilities:

• Understand and assess client communication needs, ensuring that all projects align with set objectives.
• Coordinate campaigns from planning to execution, ensuring that timelines and budgets are consistently met.
• Collect and analyse customer feedback to identify areas for improvement.
• Propose practical solutions to continuously improve customer experience.
• Represent the customer perspective in business decisions, driving customer-focused initiatives.
• Develop and present presentation, proposals and reports to both clients and internal teams.
• Enhance onboarding processes and overall customer experience to build long-term relationships.
• Stay updated on industry trends and incorporate new approaches into experience strategies.
• Handle administrative tasks, including record-keeping and invoice management.

 

Job Specifications:

• Bachelor’s degree in any field (Business, Marketing, or a related field will be considered an advantage)
• 1-3 years of experience in similar roles such as customer service, account management or client support.
• Excellent verbal and written communication skills in Greek and English.
• Strong organisational and time management skills.
• Attention to detail.
• Resilience under pressure, with the ability to manage multiple tasks in a fast-paced environment.
• Collaborative mindset with strong interpersonal skills.
• Eager to contribute to a team-oriented culture.

 

Why Join Us?

This is an exciting opportunity to shape customer experiences within a forward-thinking agency. You will play a pivotal role in driving client satisfaction and business growth, while fostering innovative solutions and building lasting relationships with clients. You’ll thrive in a dynamic and creative environment, where your input is valued and your career can evolve alongside the success of our company.

 

 

 

If you are interested in this position please submit your CV below. All applications will be treated in the strictest confidence.

Full Name *

Your Email *

Phone Number *

Attach a File *
Accepted file formats .doc,.docx,.pdf

By submitting the form, you are consenting to partners.com.cy to hold and process your personal data for recruiting purposes for the position you are applying.

Join our creative powerhouse and play a pivotal role in delivering standout campaigns that connect and inspire.  

Join our creative powerhouse as a Digital Designer and play a pivotal role in delivering standout campaigns that connect and inspire. 

The successful candidate will be responsible for crafting the digital visual narrative for our clients, transforming creative concepts into unique, impactful designs that captivate audiences across diverse digital platforms.

 

Key Responsibilities

• Conceptualize and create visually appealing and on-brand digital designs for various platforms, including social media, websites, email campaigns, newsletters, and online advertising.
• Ensure brand consistency and brand quid lines across all digital platforms, maintaining a cohesive and recognizable brand identity.
• Develop high-quality graphics, images, and multimedia elements.
• Work closely with the Customer Experience team members to understand project requirements and objectives.
• Present design concepts and gather feedback to refine and enhance digital designs.
• Manage effectively multiple projects with varying deadlines, ensuring timely delivery of high-quality designs.
• Work with internal teams to advice and educate regarding the trends in SM & other digital platforms.
• Stay updated on industry trends and emerging technologies to incorporate new ideas and techniques into designs.

 

Why Join Us?

This is an exciting opportunity to work on, high-impact projects, allowing you to grow both professionally and personally.  Joining us means becoming part of a passionate team that fosters creativity, innovation, encourages new ideas, and provides the tools you need to succeed.

If you are interested in this position please submit your CV below. All applications will be treated in the strictest confidence.

Full Name *

Your Email *

Phone Number *

Attach a File *
Accepted file formats .doc,.docx,.pdf

By submitting the form, you are consenting to partners.com.cy to hold and process your personal data for recruiting purposes for the position you are applying.